FAQs

Frequently Asked Questions

1. What is 365 Flips?

365 Flips is a proud Lebanese company offering high-quality air tracks and gym equipment tailored for gymnasts, athletes, and fitness enthusiasts of all ages.

2. Do you offer worldwide shipping?

Currently, we ship to Dubai and Lebanon. We plan to expand our shipping to worldwide destinations soon.

3. How long does shipping take?

Shipping to Dubai and Lebanon typically takes 7–10 business days. You’ll receive tracking information once your order ships.

4. Are your air tracks safe for kids?

Yes, our air tracks are made with durable, non-toxic materials and are suitable for kids aged 3 and up.

5. What is your return policy?

We accept returns within 30 days of delivery for unused products in their original packaging. To return an item, simply contact us via email at 365fllips@gmail.com or on WhatsApp.

6. How do I choose the right air track size?

You can check our blog for detailed guides and tips on choosing the perfect air track based on your training needs and available space.

7. Can I use your air tracks outdoors?

Yes, our air tracks are designed for both indoor and outdoor use. Ensure the area is free from sharp objects to prevent damage.

8. What payment methods do you accept?

We accept payments through Stripe and other major credit card processors.

9. How do I contact customer support?

Reach out to us via the Contact Us page, or email us at info@365flips.shop You can also contact us via WhatsApp.

10. Do you offer discounts for bulk orders?

Yes, we offer discounts for bulk purchases. Contact our team for more details.

11. What if the item(s) I received are defective/incorrect/damaged?

If your item is defective or incorrect, contact us with your order number and photos of the issue. We’ll work to resolve it quickly.

12. When will I receive my refund?

Refunds will be processed within 7–10 business days to your original payment method. Contact your bank if you don’t see the refund within that time frame.